Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how pgb3t ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you", "your") who access or use our online gaming services. This policy applies to all data collected through our website located at https://pgb3t.cam, mobile applications, customer support interactions, and any other services we provide.

At pgb3t, we are committed to protecting your privacy and handling your personal data with the highest standards of security and transparency. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly. This Privacy Policy explains our data practices in clear, accessible language and outlines your rights regarding your personal information.

By creating an account or using pgb3t services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our Platform. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of pgb3t services.

2. Information We Collect

pgb3t collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized gaming experiences. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a pgb3t account, you voluntarily provide us with personal information including:

• Account Registration Data: Full legal name, date of birth, gender, residential address (street, city, province, postal code), email address, phone number, and chosen username and password.
• Identity Verification Documents: Government-issued photo identification (Indonesian KTP, passport, or driver's license), proof of address documents (utility bills, bank statements, or government correspondence), and selfie photographs for facial verification as part of our Know Your Customer (KYC) compliance process.
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, transaction history, payment method preferences, and deposit/withdrawal amounts.
• Communication Content: Messages, inquiries, and feedback you send to our customer support team via email, live chat, or contact forms, including any attachments or screenshots you provide.
• Voluntary Profile Information: Optional details you choose to add to your profile such as preferred language, gaming preferences, and communication preferences for promotional materials.

2.2 Information Collected Automatically

When you access or use pgb3t, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and mobile network information.
• Usage Data: Pages visited, features used, games played, bet history, session duration, date and time of visits, referring and exit pages, clickstream data, and interaction patterns with Platform content.
• Location Data: Approximate geographic location derived from your IP address to verify compliance with territorial restrictions and provide localized services.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixels, and similar tracking technologies to recognize your device, remember preferences, analyze Platform usage, and deliver targeted content. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and payment service providers.
• Identity Verification Services: Verification results from third-party KYC and anti-fraud services that confirm the authenticity of your identity documents.
• Game Providers: Gameplay data, game outcomes, and session information from our gaming partners including Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt.
• Affiliate Partners: Referral source information if you accessed pgb3t through an affiliate link or promotional campaign.

3. How We Use Your Information

pgb3t uses the personal information we collect for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Create, maintain, and authenticate your pgb3t account
• Process deposits, withdrawals, and other financial transactions
• Enable gameplay and access to casino games, sports betting, and other Platform features
• Calculate winnings, apply bonuses, and manage your account balance
• Provide customer support and respond to your inquiries
• Send transactional emails and notifications about your account activity

3.2 Security and Fraud Prevention

• Verify your identity and age to ensure compliance with 21+ age restrictions
• Detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities
• Monitor Platform usage for suspicious behavior, cheating, collusion, or terms violations
• Protect against unauthorized account access and cyber attacks
• Enforce our Terms & Conditions and other policies

3.3 Legal Compliance and Regulatory Obligations

• Comply with Indonesian and international laws, regulations, and licensing requirements
• Fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Respond to lawful requests from government authorities, law enforcement, and courts
• Maintain records as required by gaming regulators and financial authorities
• Implement responsible gaming measures including self-exclusion and deposit limits

3.4 Platform Improvement and Personalization

• Analyze usage patterns and user behavior to improve Platform functionality and user experience
• Develop new features, games, and services based on user preferences
• Personalize content, game recommendations, and promotional offers based on your interests
• Conduct research, statistical analysis, and testing to optimize Platform performance
• Troubleshoot technical issues and maintain Platform stability

3.5 Marketing and Communications

• Send promotional emails about bonuses, tournaments, new games, and special offers (with your consent)
• Display targeted advertisements based on your gaming preferences and activity
• Conduct surveys and request feedback to improve our services
• Communicate important Platform updates, policy changes, and service announcements

You may opt out of promotional communications at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

4. Legal Basis for Processing (For Indonesian Users)

Under Indonesian data protection principles, pgb3t processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services under our Terms & Conditions).
• Legal Obligation: Processing is required to comply with Indonesian laws, gaming regulations, KYC/AML requirements, and court orders.
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, ensuring security, improving services, and maintaining Platform integrity, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and certain data uses, we rely on your explicit consent, which you can withdraw at any time.

5. How We Share Your Information

pgb3t does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and payment gateway providers that process your deposits and withdrawals.
• Gaming Providers: Software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) that power our casino games, live dealer tables, and sports betting platform.
• Identity Verification Services: Third-party KYC and fraud prevention providers that verify your identity documents and assess transaction risk.
• Cloud Hosting Providers: Data storage and server hosting companies that maintain our technical infrastructure.
• Customer Support Tools: Helpdesk and live chat software providers that enable our support team to assist you.
• Analytics Providers: Web analytics services that help us understand Platform usage and improve user experience.

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, courts, regulators, or other authorities when:

• Required by Indonesian law, court order, subpoena, or other legal process
• Necessary to comply with gaming licensing requirements or regulatory investigations
• Needed to report suspected illegal activity, fraud, or money laundering
• Essential to protect the rights, property, or safety of pgb3t, our users, or the public

5.3 Business Transfers

If pgb3t undergoes a merger, acquisition, asset sale, bankruptcy, or other business restructuring, your personal information may be transferred to the successor entity. We will notify you via email or prominent Platform notice before your information becomes subject to a different privacy policy.

6. Data Security Measures

pgb3t implements comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption, the same security standard used by banks and financial institutions.
• Secure Servers: Personal information is stored on secure servers with restricted access, located in facilities with 24/7 monitoring, fire protection, and backup power systems.
• Access Controls: Only authorized pgb3t employees with legitimate business need can access personal data, and all access is logged and audited regularly.
• Data Minimization: We retain only the minimum personal information necessary for specified purposes and delete data when no longer needed.
• Regular Security Audits: Independent security experts conduct periodic assessments of our systems to identify and address vulnerabilities.
• Employee Training: All staff receive mandatory data protection training and are bound by confidentiality obligations.
• Incident Response: We maintain a comprehensive data breach response plan to detect, contain, and remediate security incidents promptly.

While we employ industry-leading security practices, no method of internet transmission or electronic storage is 100% secure. You also play a role in protecting your information by choosing a strong password, not sharing your account credentials, and logging out after each session on shared devices.

7. Data Retention Periods

pgb3t retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Data Category	Retention Period	Reason
Account Information	Duration of account + 7 years	Legal compliance, dispute resolution
Transaction Records	7 years from transaction date	Financial regulations, tax law
KYC Documents	7 years after account closure	AML/KYC regulatory requirements
Gameplay History	Duration of account + 3 years	Dispute resolution, fraud prevention
Marketing Consent	Until withdrawn or 2 years inactivity	Legitimate interest, consent management
Support Communications	3 years from last interaction	Quality assurance, dispute resolution

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

pgb3t uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for Platform functionality, account authentication, security, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with pgb3t and identify areas for improvement.
• Functional Cookies: Remember your preferences (language, currency, game favorites) to provide a more personalized experience.
• Advertising Cookies: Track your browsing behavior to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain Platform features. To learn more about cookies and how to manage them, visit your browser's help documentation.

9. Your Privacy Rights

As a pgb3t user, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations.
• Right to Restrict Processing: Request temporary suspension of certain data processing activities.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for direct marketing or other purposes based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent for marketing communications or other consent-based processing at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that certain requests may require identity verification to ensure we disclose information only to the rightful account holder.

10. International Data Transfers

pgb3t primarily operates in Indonesia and stores data within secure servers located in the Asia-Pacific region. However, some of our service providers (cloud hosting, payment processors, gaming providers) may be located in other countries. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

pgb3t services are strictly intended for users aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and terminate the associated account. If you believe we have collected information from a person under 21, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

pgb3t reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated via email to your registered email address and through prominent notice on the Platform. Your continued use of pgb3t after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Subject Line: Privacy Inquiry
Response Time: We aim to respond within 48 hours for privacy-related inquiries.

Our data protection team is committed to addressing your concerns promptly and ensuring your personal information is handled with care and respect.